TY  - BOOK
AU  - Okaland , John S.  .
TI  - Total organizational excellence : achieving world-class performance / 
SN  - 0-7506-3209-7
U1  - X:8 
PY  - 1999///
CY  - Woburn : 
PB  - Butterworth-Heinemann , 
KW  - Organizational excellence
ER  -