TY  - BOOK
AU  - Purohit, H.C.  .
TI  - Consumer satisfaction and complaining behaviour / 
SN  - 81-7099-924-3
U1  - X:321 
PY  - 2004///
CY  - New Delhi : 
PB  - Mittal Publications , 
KW  - Economic- Consumer satisfaction
ER  -