Ulmer, Robert R  . <br/><br/>
Effective crisis communication: moving from crisis to opportunity /  
byRobert R Ulmer... et al . 
 - 2nd ed /  
 - California :   Sage Publications, Inc ,   2011 
 - xvii, 239p ;  
<br/><br/><label>ISBN: </label>978-1-4129-8034-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Emergency management
<br/><br/><label>Dewey Class. No.: </label>4  / Q1