Dyche, Jill  . <br/><br/>
CRM handbook: a business guide to customer relationship management /  
by Jill Dyche. 
 - Delhi :   Dorling Kindersley (India) Pvt. Ltd. ,   2002 
 - 331p ;  
<br/><br/><label>ISBN: </label>978-81-7758-762-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management- Business guide
<br/><br/><label>Dewey Class. No.: </label>X:74  / P2