TY  - BOOK
AU  - Shukla, Rajesh Kumar  .
TI  - Total quality management: practising manager / 
SN  - 81-89267-23-X
U1  - X:8 
PY  - 2006///
CY  - Lucknow : 
PB  - New Royal Book Co. , 
KW  - Quality management
ER  -