Gordman, Robert  . <br/><br/>
Must-have customer : 7 steps to winning the customer you haven`t got /  
by Robert Gordman and Armin Brott. 
 - New York :   St. Martin Press ,   2006 
 - viii, 310p ;  
<br/><br/><label>ISBN: </label>0-312-35169-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>X:321  / P6