TY  - BOOK
AU  - Gordman, Robert  .
TI  - Must-have customer : 7 steps to winning the customer you haven`t got / 
SN  - 0-312-35169-0
U1  - X:321 
PY  - 2006///
CY  - New York : 
PB  - St. Martin Press , 
KW  - Marketing
ER  -