TY  - BOOK
AU  - Jain, Sugan C.  .
TI  - New trends in performance measurement / 
SN  - 978-81-7611-586-5
U1  - X:8 
PY  - 2012///
CY  - Jaipur : 
PB  - RBSA Publishers , 
KW  - Service quality determinants
ER  -