TY  - BOOK
AU  - Martin, Lawrence L.  .
TI  - Total quality management in human service organizations / 
SN  - 0-8039-4950-2
U1  - 8 
PY  - 1993///
CY  - California : 
PB  - Sage Publications, Inc , 
KW  - Total quality management- United States
ER  -