Goetsch David L, <br/><br/>
Quality management :  
by David L Goetsch and Stanley B Davis .  
 - 4th ed. 
 - Boston  Pearson Education Limited  2003 
 - 858P. 
<br/><br/><label>ISBN: </label>0-536-70921-1 
<br/><br/><label>Dewey Class. No.: </label>X:8  / P3