McKeen James D, <br/><br/>
Making IT happen  
by James D McKeen and Heather A Smith 
 - England  John Wiley & Sons, Inc.  2003 
 - 366P. 
<br/><br/><label>ISBN: </label>978-0470-85087-9 
<br/><br/><label>Dewey Class. No.: </label>8:(BV)  / P3