Bovee,Courtland L, <br/><br/>
Business communication today 
By Courtland L.Bovee,John V.Thill and Roshan Lal Raina 
 - 14th ed. 
 -  Pearson Education Limited  2018 
 - xlvii;688p. 
<br/><br/><label>Dewey Class. No.: </label>X3  / Q8